Appalachian State University is committed to providing an institutional environment free from discrimination and harassment to the Appalachian community, including students, faculty, staff and others who participate in University Programs, activities, or conduct business on behalf of the University. 

In accordance with Section 504 of the Rehabilitation Act of 1973 (504) and the Americans with Disabilities Act of 1990 (ADA), no qualified individual with a disability in the United States shall be excluded from, denied the benefits of, or be subjected to discrimination under any program or activity that receives federal financial assistance.

Options for reporting disability-related concerns are outlined below. All concerns should be reported as soon as possible. 

The Office of Access & Opportunity will conduct a timely and impartial review of concerns to ensure a prompt and equitable resolution. The ADA/504 Coordinator, or designee will confer with relevant campus administrators as needed to resolve concerns. 

Options for reporting disability-related concerns

Options for reporting disability-related concerns are outlined below. All concerns should be reported as soon as possible. 

The Office of Access & Opportunity will conduct a timely and impartial review of concerns to ensure a prompt and equitable resolution. The ADA/504 Coordinator, or designee will confer with relevant campus administrators as needed to resolve concerns. 

Report an Access Concern

Individuals who encounter a barrier to access (physical, programmatic, parking, etc.) on the basis of disability at Appalachian State University, may report using the Access Concern form.

Upon receipt, the ADA/504 Coordinator, or designee, will conduct a timely and impartial review of concerns. Relevant campus administrators will be consulted as needed to resolve concerns. 

Report a Digital Access Barrier

Individuals who encounter a disability barrier or access concern with digital content/materials or technology may report to ITS.

Upon receipt, ITS or designee will conduct a timely and impartial review. Relevant campus administrators will be consulted as needed to resolve barriers. App State will provide its initial response to the complainant within two (2) business days. App State will resolve the complaint within seven (7) business days by either remediating or resolving the access barrier and provide notice of the resolution to the complainant.

Visit our dedicated websites for assistance with passwords or wifi access. For general technical support, call (828)262-6266 or submit a service request at support.appstate.edu.

Accommodation Concerns

Accommodation Reconsideration

Individuals who disagree with a determination of eligibility have the option to request a reconsideration. An Accommodation Reconsideration process provides individuals with the opportunity to request a review of a prior decision regarding an eligibility determination made by the Office of Access & Opportunity. To initiate this process, individuals should submit a request in writing to the ADA/504 Coordinator by completing the Accommodation Reconsideration Request form.

Individuals are encouraged to submit their request for reconsideration as soon as possible following their receipt of the disputed determination.

The ADA/504 Coordinator, or designee, will review the information leading to the original eligibility decision.  During the review, the ADA/504 Coordinator, or designee, may request additional information to ensure a careful and thorough reassessment of the initial determination(s) made. A final determination will be made by the ADA/504 Coordinator, or designee, within 15 business days of receipt of the reconsideration requests.

Concern Regarding Accommodations

Individuals who have concerns related to receiving approved academic adjustments, auxiliary aids and services, or reasonable workplace accommodations may report using the Concerns Regarding Accommodations form. Upon receipt, the ADA/504 Coordinator or designee will conduct a timely and impartial review of the concern. 

Internal Complaint Process

The Equal Opportunity (EO) unit within the Office of Access & Opportunity is the designated office to receive and navigate concerns of discrimination or harassment based on protected status, workplace bullying, and sexual misconduct. 

External Complaint Processes

An individual may also file a complaint with the appropriate external federal, state, or local agency within the time frame required by law. Depending upon the nature of the complaint, the appropriate agency may be the federal Equal Employment Opportunity Commission (EEOC), Office for Civil Rights (OCR) of the U.S. Department of Education, or the Department of Justice.